Benefits of upskilling and reskilling employees

Training employees

In the space of five years, there can be significant changes in any industry. And then at times, change happens almost overnight, as was the case with the global coronavirus pandemic, which caused a shift in the way many companies do business. But what can you do when a significant change occurs, and your employees no longer possess the requisite skills for business success? You may want to consider upskilling and reskilling.

Upskilling is a training process that equips employees with new skills they will need to function effectively as their existing roles change. Reskilling, on the other hand, is the process of training employees in new skill areas so they can move into different positions.

Here are some of the ways upskilling and reskilling may be beneficial to your company:

Upskilling and reskilling promote adaptability

Frequent employee training does more than address skill gaps. It also promotes adaptability.
In today’s business environment, adaptability is vital for company success.

Adaptability describes skill sets that encompass an individual’s ability to adjust to changes in their environment. An adaptable employee can respond quickly to evolving ideas, responsibilities, policies, and processes.

Upskilling and reskilling increase retention

When you invest in upskilling and reskilling, your organization will see a lower turn-over rate as your employees’ skills will not become outdated as your company’s needs change. Another way upskilling and reskilling improve retention is by boosting employee morale. When you provide employees with consistent development opportunities, they will be more content in their roles and will have a positive outlook on their future with your company.

Upskilling and reskilling improves customer satisfaction

Research has revealed that happy employees are up to 20% more productive than ones who are dissatisfied with their jobs. Employees who are happy at work are more likely to be attentive and helpful in their interactions with customers as well. Consistently training employees also ensures they are kept up to date on industry trends, allowing them to serve customers even better.

Upskilling and reskilling attract new talent

Studies have shown that 91% of millennials value a path to career advancement as their top priority when searching for a new role, and more than 50% of that group has reported dissatisfaction with the lack of training opportunities offered by their current employers.

When you have programs in place to ensure consistent employee development, you will be more likely to attract the right talent. Furthermore, when current employees are satisfied in their roles, they will be better ambassadors, showing prospective employees that they too could enjoy working at your company.

Do you need help training employees?

If you need help training employees to meet the changing needs of your business, contact us at Pivot HR Services. At Pivot HR Services, we offer customized employee training to fit your organization’s culture, budget, and goals.

Give us a call today to schedule a free consultation with one of our experienced HR consultants. Learn how we can help with implementing effective upskilling and reskilling programs.

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