Facilitating Conflict Resolution in the Workplace

conflict management in the workplace


For many supervisors, managers and HR professionals, conflict is often part of a regular workday. Conflict exists everywhere and should be viewed neither as good nor bad, but as a necessary component of all work relationships. In this training, participants will explore ways to prevent conflict when possible and resolve them in a fair manner when they do occur. Participants will have the opportunity to examine their own conflict style and will enhance their knowledge of conflict management strategies and techniques.

Instructional Objectives:

The training program covers the following topics:

  • Conflict Management
  • Management Rights and Obligations
  • Managing and Coaching for Success
  • Performance Issues & Progressive Consequences
  • Workplace Investigations
  • Disciplinary Decisions

Measuring Learning Outcomes:

By the end of the training, participants will understand:

  • Conflict management styles and the pros/cons of each style when responding to conflict;
  • How to improve communication skills to foster understanding and collaboration;
  • The role of management and the process for coaching and managing employee performance;
  • How to facilitate fair and respectful discussions and to clarity expected conduct requiring improvement or change;
  • How to apply principles of progressive consequences to make disciplinary decisions;
  • The steps involved during an investigation and how to conduct workplace investigations effectively

Program Delivery & Assessment Methods:

Pivot HR Services instructors continuously assess participants comprehension and ability to apply learning concepts through a combination of facilitation, interactive discussion, group work, case studies, and relevant real-world examples. Pre & Post learning self-evaluations are delivered to provide participants with a measure of their knowledge and skills gained from training. Following training, participants are encouraged to connect with instructors via phone and e-mail should they need assistance and have questions to follow.

Format: Group/Classroom Training

Capacity: 25


  • Full day (8 Hours)
  • Half Day (4 Hours)

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