Management Skills Development

management training


From first-time managers to tenured leaders, this training program provides participants with the foundational knowledge to enhance and mature their management skills. Participants will develop the decision-making skills required to be a key leader; explore ways to deal more effectively in difficult situations; and enhance their ability to lead and motivate teams towards business success.

Instructional Objectives:

The Management Skills Development training covers the following topics:

  • Conflict Management
  • Management and Employee Rights
  • Hiring, Human Rights and Discrimination
  • Managing and Coaching Employees for Success
  • Handling Performance Issues
  • Conducting Workplace Investigations
  • Just Cause & Duty to Accommodate
  • Psychological Safety

Measuring Learning Outcomes:

By the end of the training, participants will understand:

  • The role of management;
  • How to apply principles of progressive consequences to make disciplinary decisions;
  • The process for coaching and managing employee performance;
  • What constitutes just cause and culpable verse non-culpable behaviour;
  • How to conduct effective workplace investigations;
  • What constitutes bullying, harassment and discrimination;
  • How to create a psychological safe workplace

Program Delivery & Assessment Methods:

Pivot HR Services instructors continuously assess participants comprehension and ability to apply learning concepts through a combination of facilitation, interactive discussion, group work, case studies, and relevant real-world examples. Pre & Post learning self-evaluations are delivered to provide participants with a measure of their knowledge and skills gained from training. Following training, participants are encouraged to connect with instructors via phone and e-mail should they need assistance and have questions to follow.

Format: Group/Classroom Training

Capacity: 25


  • Full day (8 Hours)
  • Half Day (4 Hours)

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