Effectively Managing in a Unionized Environment

Diversity and Inclusion in the workplace

Overview:

Managing in a unionized environment has become increasingly complex due to changes to collective agreements, employment standards, labour laws and disciplinary procedures. In this training, Pivot HR Service’s provides practical guidance for maximizing workforce productivity within a unionized setting.  Participants will develop both management and union best practices on complex issues such as performance management, investigations and grievance management, and will apply the collective agreement in practical context.

Instructional Objectives:

The training program covers the following topics:

  • The role of management and the right to manage
  • Administering and interpreting the collective agreement
  • Workplace Investigations
  • Progressive Discipline and Letters of Expectation
  • Respect in the workplace and Insubordination
  • Performance Management
  • Duty to Accommodate
  • Grievance Management
  • Promoting Positive Relationships

Measuring Learning Outcomes:

By the end of the training, participants will understand:

  • The importance of administering the collective agreement consistently;
  • How to conduct comprehensive and effective workplace investigations;
  • How to apply the principles of progressive discipline to make disciplinary decisions that are in compliance with legislation;
  • The process for managing non-culpable employee performance issues;
  • The importance of effective grievance management and the role of an arbitrator;
  • How to promote positive union management relationships

Program Delivery & Assessment Methods:

Pivot HR Services instructors continuously assess participants comprehension and ability to apply learning concepts through a combination of facilitation, interactive discussion, group work, case studies, and relevant real-world examples. Pre & Post learning self-evaluations are delivered to provide participants with a measure of their knowledge and skills gained from training. Following training, participants are encouraged to connect with instructors via phone and e-mail should they need assistance and have questions to follow.

Format: Group/Classroom Training

Capacity: 25

Duration:

  • Full day (8 Hours)
  • Half Day (4 Hours)

What Our Clients say about us

“Robin and Mia were both exceptionally professional and responsive and understood our needs. Their work was of great quality. We are a small non-profit organization and we found them very easy and wonderful to work with. Great value and highly recommend.”

~ Joy Masuhara , Co-Chair Women Transforming Cities International Society

“Cindy is a remarkable professional coach, who goes well beyond expectations in supporting her clients’ development. She knows how to ask the right questions and uncover the real and deep issues that contribute to the limitations we put on ourselves. This type of personal exploration is tough work to do alone and remain committed to necessary change. Cindy’s approach and support made this process one of the most impactful experiences of my life, professionally and personally.”

~ Monique Cotton, Firm Administrator, JFK Law Corporation

“As a medium size business with over 100 employees working in very different areas of our operation, Pivot was able to quickly understand our HR needs and offer practical solutions. Robin and the Pivot team worked closely with our Leadership group to implement effective turnkey solutions on time and on budget. We will continue to use Pivot for our ongoing HR needs and would highly recommend their services.”

~ Adam Zubek, General Manager, Point Grey Golf & Country Club

Pivot HR Services provides personalized solutions for our organization’s human resources needs. By engaging their services, we have been able to successfully outsource our HR function, as the Pivot team has demonstrated their ability to understand the HR priorities of our workplace culture and industry.

~ Areef Abraham, Chief Executive Officer Community Power

“Robin developed our employee policy manual with the goal of engaging and retaining our current staff as well as attracting new ones in this highly competitive marketplace. Her in depth knowledge of current legislation and HR policies proved to be of significant benefit. I would highly recommend Robin and the team at Pivot HR Services.”

~ Christopher Soles, President, Nextgen Technologies Ltd.

“Robin has been and continues to be an outstanding resource for our organization to navigate HR issues as we grow. She always approaches problems with professionalism and a keen eye for our best interest. I’d certainly recommend Robin to anyone looking to elevate their HR processes.”

~ Karim Abraham, CEO, Kambo Energy Solutions

“Our firm turned to Robin for advice and guidance at a time when we faced a period of serious difficulty in managing our human resources. She assisted us through the process of putting our relationship with our staff on a stronger, more stable footing and helped us implement a complete overhaul of our human resources policies. We could not be more pleased with the work she has done and continues to do with us.”

~ Robert Janes, QC, Managing Principal JFK Law Corporation

Read more testimonials