Building Better Teams: The Role of 360 Reviews in Performance Appraisals

the role of 360 performance appraisals

The trick to retaining top performers is easier than you may think, outside of being paid a fair wage, manageable workloads and a respectful work environment. Most employees want to work for an organization that provides them with opportunities to grow, challenge themselves and climb the corporate ladder.

Receiving and providing constructive criticism is a skill developed over time, but it can be a very intimidating experience for people, especially those in the early phases of their careers. Let’s be honest: performance reviews are often nerve-wracking for the employee and sometimes even the employer!

There are performance appraisal processes that make delivering feedback a better experience for everyone involved, like the 360 review. Keep reading to learn more!

What is a 360 Review?

The tricky thing about performance reviews is that, in many workplaces, the only person providing feedback to an employee is their direct manager or human resources personnel. Unless the manager works with the employee daily, they lack the complete picture of a person’s work performance.

The 360 Review is a leadership assessment tool that holistically looks at an employee’s performance by gathering feedback from managers, coworkers, and sometimes clients. It’s called a 360 review because it provides a comprehensive overview of a person’s performance, skills, competencies and contributions.

Who is involved in a 360 review?

Being judged by a jury of your peers may sound intimidating, but it’s highly beneficial to provide a clear picture of where an employee is, where they’ve been, and where they may go. Compared to traditional reviews, this process considers howa person impacts their work environment, not necessarily their work quality.

As the 360 review touches all corners of an organization, the people involved are typically the employee’s direct manager, functional managers, team members, reporting staff, and even client feedback. Essentially, all of the people an employee interacts with regularly.

Pivot’s Performance Appraisal Process

Many businesses will hire an external consultant like Pivot HR to conduct 360 reviews on management or leadership in the C-Suite. The feedback gathered is invaluable to improving the overall performance of an individual employee and the organization.

At Pivot HR, we firmly believe in providing custom-tailored services to our clients— the Pivot 360 approach is no different! We custom-build our 360’s in-house based on the client’s key leadership competencies. However, if a client would prefer a more standardized 360, Pivot HR’s consultants are certified in the globally recognized Hogan 360 leadership assessment tool.

Rather than doing a basic survey sent out to a team, we also hold focus groups and individualized interviews with 360 raters to gather detailed feedback. After collecting all feedback, our consultants will analyze the data and provide a detailed report to the client.

Partner with Pivot HR Today!

Pivot HR is well-known for providing customized HR solutions and programs tailored to our clients based on their needs, budget and culture. Our dedication to personalization is one of the many reasons why Pivot HR is one of North America’s top HR consulting firms.

If you are a leader looking to elevate your performance, get in touch with Pivot HR today to learn more about our performance appraisal systems.

What Our Clients say about us

“Robin and Mia were both exceptionally professional and responsive and understood our needs. Their work was of great quality. We are a small non-profit organization and we found them very easy and wonderful to work with. Great value and highly recommend.”

~ Joy Masuhara , Co-Chair Women Transforming Cities International Society

“Cindy is a remarkable professional coach, who goes well beyond expectations in supporting her clients’ development. She knows how to ask the right questions and uncover the real and deep issues that contribute to the limitations we put on ourselves. This type of personal exploration is tough work to do alone and remain committed to necessary change. Cindy’s approach and support made this process one of the most impactful experiences of my life, professionally and personally.”

~ Monique Cotton, Firm Administrator, JFK Law Corporation

“As a medium size business with over 100 employees working in very different areas of our operation, Pivot was able to quickly understand our HR needs and offer practical solutions. Robin and the Pivot team worked closely with our Leadership group to implement effective turnkey solutions on time and on budget. We will continue to use Pivot for our ongoing HR needs and would highly recommend their services.”

~ Adam Zubek, General Manager, Point Grey Golf & Country Club

Pivot HR Services provides personalized solutions for our organization’s human resources needs. By engaging their services, we have been able to successfully outsource our HR function, as the Pivot team has demonstrated their ability to understand the HR priorities of our workplace culture and industry.

~ Areef Abraham, Chief Executive Officer Community Power

“Robin developed our employee policy manual with the goal of engaging and retaining our current staff as well as attracting new ones in this highly competitive marketplace. Her in depth knowledge of current legislation and HR policies proved to be of significant benefit. I would highly recommend Robin and the team at Pivot HR Services.”

~ Christopher Soles, President, Nextgen Technologies Ltd.

“Robin has been and continues to be an outstanding resource for our organization to navigate HR issues as we grow. She always approaches problems with professionalism and a keen eye for our best interest. I’d certainly recommend Robin to anyone looking to elevate their HR processes.”

~ Karim Abraham, CEO, Kambo Energy Solutions

“Our firm turned to Robin for advice and guidance at a time when we faced a period of serious difficulty in managing our human resources. She assisted us through the process of putting our relationship with our staff on a stronger, more stable footing and helped us implement a complete overhaul of our human resources policies. We could not be more pleased with the work she has done and continues to do with us.”

~ Robert Janes, QC, Managing Principal JFK Law Corporation

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